Ortel Mobile Germany expands digital top-up options

ROTTERDAM, 28 January 2021 – Mi-Pay, Europe’s leading provider of profit boosting solutions, is collaborating with Ortel Mobile Germany, so customers can now top up their mobile credit in a wide variety of ways, including via WhatsApp. 

In Germany, 25% of mobile phone users use prepaid phone plans. For many, the COVID-19 pandemic has greatly reduced the accessibility of physical prepaid phone cards. The crisis has underscored the need for a more convenient online top-up process. Ortel Mobile has responded in kind by partnering with Mi-Pay to launch a new, customer-friendly digital top-up experience. 

Ortel Mobile Germany customers are now able to top up mobile credit easily via the Ortel Mobile website, via the Ortel Mobile app or through a simple WhatsApp conversation. 

Mi-Pay now provides chatbot top-up via WhatsApp for Ortel Mobile

New to Ortel Mobile’s digital top-up offering is chatbot top-up via WhatsApp. The way this works is quite simple. Ortel Mobile customers need only start a conversation with the chatbot via WhatsApp by saying ‘Hello.’ 

The bot presents a range of top-up amounts (in euros) and asks the user to make a choice. Upon making a selection and choosing the preferred payment method (credit card, PayPal or SOFORT), the chatbot provides the user with a link to the payment method of choice. After the payment has been verified, a confirmation follows and the credit is immediately added to the prepaid account. The digital top-up option provided by Mi-Pay is also fully compliant with the strict European data protection regulations.

The move by Ortel Mobile to introduce WhatsApp as a sales channel improves the overall top-up experience for millions of prepaid users in Germany. 

About Ortel Mobile Germany

Ortel Mobile is Germany’s leading provider for local and international calling via prepaid SIM. The network provider, popular among customers with international contacts, is run by a predominantly international team with an excellent understanding of its customer base. Ortel Mobile Germany uses the Telefónica Deutschland mobile network and has been a 100% subsidiary of Telefónica Deutschland since 2012.

About Mi-Pay

Mi-Pay is a leading consultant and provider of top-up solutions in Europe, with offices in Rotterdam and London. In addition to providing an enhanced top-up experience via its Reloads technology, Mi-Pay is also protecting the mobile network’s newly generated revenue through its Secure Payments SaaS solution.