TRUSTED BY

Telecom Consultancy

— For telecom operators —

Our Telecom Consultancy services guarantee the ultimate customer experience for your mobile customers. We’ll help you interpret customer data to determine the best strategies that reduce churn and increase ARPU.

Benefits of Mi-Pay's Telecom Consultancy

  • Increased ARPU
  • Reduced Churn
  • Successful track record
  • Data-based Approach

Telecom Consultancy services

Digital Channel Management

Prepaid-to-Postpaid Migration

Business Intelligence

Digital Channel Management

Through effective channel management, we help telecommunication companies nudge their customer base towards the adoption of digital channels like websites and mobile apps. We’ll use our expertise to help you decide which channels to add (WhatsApp top-up, Alexa top-up, QR code, etc.), provide you with advice on the implementation/expansion of payment methods and improve conversion rates by simplifying checkout flows.

Prepaid-to-Postpaid Migration

How do you get as many customers as possible to switch from prepaid to postpaid? Increasingly, telecom operators are setting ambitious targets on prepaid-to-postpaid migrations. One way we help make this transition as “smooth” as possible is by adding automatic upgrading as an intermediary step. This way, customers get acquainted to an automatic payment and the final switch to postpaid is made easier. We also support segmented approach to migration, by targeting customers on their consumption habits.

Business Intelligence

By implementing our advanced Business Intelligence capabilities, we’re able to thoroughly analyse your customer data and come up with bold, innovative base management strategies that boost the Average Revenue Per User (ARPU). These strategies may range from the introduction of new bundles and tariff plans to the launch of highly segmented marketing campaigns that target customers based on their consumption patterns.

Contact

Feel free to contact us with any questions regarding our consultancy services