Blogs

How to reduce friction at checkout?

How to reduce friction at checkout?

Many companies spend a lot of time optimizing the content pages of their website...

by Michael Martens

How about automating your call centre

How about automating your call centre?

Debt collection agencies and finance teams often struggle with the costs of hand...

by Michael Martens

German-Inkassorechtsreform-is-an-opportunity

German Inkassorechtsreform is an opportunity

There is a new draft law in Germany that aims to lower collection costs and incr...

customer-story

Why insurance companies trust Mi-Pay Reminders

Disclaimer: for confidentiality purposes, we cannot reveal sensitive data nor th...

mi-pay-colleagues-reflect-on-the-rebranding-process-3

From Alphacomm Solutions to Mi-Pay: a look back

What’s it like to collaborate with colleagues across the Channel? To mark the on...

by Michael Martens

How-to-protect-PayPal-transactions-from-fraudsters

How to protect PayPal transactions from fraudsters

PayPal is among the most popular payment methods in the world. Yet, when intervi...

by Michael Martens

Post-COVID,-low-earners-present-challenge-for-utility-sector

February 18, 2021

Post-COVID, low earners present challenge for utility sector

When customers are hurting financially, utility bills are often among the first ...

What’s-love-got-to-do-with-it

February 11, 2021

What’s love got to do with it?

According to research in the UK, 40% of respondents consider financial responsib...

Contactless payments as a bridge to e-commerce

January 21, 2021

Contactless payments as a bridge to e-commerce

The mass adoption of contactless payments in 2020 should be seen within a greate...

customer-story

January 14, 2021

Why a Dutch water supplier trusts Mi-Pay Reminders

Disclaimer: for confidentiality purposes, we cannot reveal sensitive data nor th...

fraudsters are swinging for the fences

December 24, 2020

In Q4 2020, fraudsters are swinging for the fences

This holiday season, fraudsters are swinging for the fences. This, according to ...

by Michael Martens

customer-journey-payment-reminders-002

December 17, 2020

How to optimize the ‘customer journey’ for late payments

The ‘customer journey’ towards paying late bills is different for every customer...

simswap

December 3, 2020

On the perils of SIM swap fraud (and how to stop it)

Fraud need not be simple to be lucrative. Telcos and banks currently have their ...

Corona MIP1

November 26, 2020

Why 2021 can still be a good year for credit management

COVID-19 has had a profound impact on consumers' personal finances in 2020. Imme...

increasing potential for online fraud

November 19, 2020

It’s beginning to look a lot like fraud season

Though consumers are generally spending less, they are also purchasing more, alb...

customer-story

November 5, 2020

Why a German consumer electronics leader trusts Mi-Pay

Disclaimer: for confidentiality purposes, we cannot reveal sensitive data nor th...

by Michael Martens

dunning-positive-experience-001

October 22, 2020

How to turn dunning into a positive customer experience

Pesky emails and messages regarding outstanding payments. Unexpected phone calls...

the-eSIM-is-coming-mi-pay-01

October 8, 2020

How the eSIM is reshaping the mobile industry

What does the introduction of the eSIM mean for mobile operators? And how can te...

Anti fraud tools

How to combat payment fraud without losing revenue

The more you sell online, the more opportunities there are for fraudsters. Lucki...

alexa

“Alexa, top up my phone, please!”

Voice-activated devices are fast becoming a common channel for customers to inte...

by Huub Sparnaay

Alphacomm Solutions is open for business

We are still open for business | A message from our CEO

Dear all, I hope this message finds you well. In these uncertain times, we...

by Michael Martens

191024-debt-europe

October 24, 2019

Preventing and resolving European consumer debt

Debt is prevalent in all European countries. Though the causes may differ, the t...

191011-automatic-top-up-002

October 11, 2019

Automatic top-up: future-proof or passing fad?

An interview with Alper Altan. We recently sat down and talked shop with Alper ...

by Joep van Doornik

are-consumers-ready-for-psd2-and-sca

September 17, 2019

Are consumers ready for PSD2 (and SCA)?

In my previous articles, I mainly discussed what PSD2 and SCA will mean for busi...

by Joep van Doornik

Strong-Customer-Authentication-Alphacomm-Solutions-001

August 19, 2019

The truth about Strong Customer Authentication (SCA)

Strong Customer Authentication is coming and it arrives - bearing headaches - on...

by Joep van Doornik

190802-Pay-attention-to-cybersecurity-and-customer-education

EBA Report: Pay attention to cybersecurity and customer education

The European Banking Authority recently released a report in July. In the ‘EBA r...

by Joep van Doornik

190726-Cold-Hard-Cash-002

Cold hard cash: a look at the cashless trend in the United States

The cashless trend is global. But as we wrote in a previous article: the impendi...

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Auto top-up for prepaid; the benefits of postpaid without the hassle

Each and every mobile credit provider struggles with customer churn. So how do w...

190628-libra

Why the Libra just might succeed

Facebook recently announced the launch of a brand new cryptocurrency. The new cu...

190614-is-your-website-holding-you-back

Is your e-commerce or B2B website holding you back?

If you run an e-commerce or B2B site, you’re probably aware that there’s a posit...