Blogs

by Michael Martens

October 22, 2020

How to turn dunning into a positive customer experience

Pesky emails and messages regarding outstanding payments. Unexpected phone calls...

by Alper Altan

October 8, 2020

How the eSIM is reshaping the mobile industry

What does the introduction of the eSIM mean for mobile operators? And how can te...

by Jeroen Brik

June 11, 2020

How to combat payment fraud without losing revenue

The more you sell online, the more opportunities there are for fraudsters. Lucki...

by Alper Altan

June 4, 2020

“Alexa, top up my phone, please!”

Voice-activated devices are fast becoming a common channel for customers to inte...

by Huub Sparnaay

Alphacomm Solutions is open for business

March 17, 2020

We are still open for business | A message from our CEO

Dear all, I hope this message finds you well. In these uncertain times, we...

by Michael Martens

October 24, 2019

Preventing and resolving European consumer debt

Debt is prevalent in all European countries. Though the causes may differ, the t...

by Alper Altan

October 11, 2019

Automatic top-up: future-proof or passing fad?

An interview with Alper Altan. We recently sat down and talked shop with Alper ...

by Joep van Doornik

September 17, 2019

Are consumers ready for PSD2 (and SCA)?

In my previous articles, I mainly discussed what PSD2 and SCA will mean for busi...

by Joep van Doornik

Strong-Customer-Authentication-Alphacomm-Solutions-001

August 19, 2019

The truth about Strong Customer Authentication (SCA)

Strong Customer Authentication is coming and it arrives - bearing headaches - on...

by Joep van Doornik

190802-Pay-attention-to-cybersecurity-and-customer-education

August 2, 2019

EBA Report: Pay attention to cybersecurity and customer education

The European Banking Authority recently released a report in July. In the ‘EBA r...

by Joep van Doornik

July 26, 2019

Cold hard cash: a look at the cashless trend in the United States

The cashless trend is global. But as we wrote in a previous article: the impendi...

by Alper Altan

July 5, 2019

Auto top-up for prepaid; the benefits of postpaid without the hassle

Each and every mobile credit provider struggles with customer churn. So how do w...

by Alper Altan

June 28, 2019

Why the Libra just might succeed

Facebook recently announced the launch of a brand new cryptocurrency. The new cu...

by Alper Altan

June 14, 2019

Is your e-commerce or B2B website holding you back?

If you run an e-commerce or B2B site, you’re probably aware that there’s a posit...

by Andrew Collins

May 31, 2019

Cash is dead, long live digital cash!?

In my previous blog, Cash is king, but for how long?, I discussed the global cas...

by Alper Altan

May 23, 2019

The future of prepaid top-up. What’s your prediction?

From scratch cards to websites. From chatbots to voice assistants. The world of ...

by Andrew Collins

190508-you-know-what-they-did-last-summer-002

May 8, 2019

Are you omni or out? Why omnichannel businesses thrive

Omni-channel is no longer a buzzword. It’s been proven that businesses that prov...

by Alper Altan

May 2, 2019

Churn baby churn. A prepaid inferno?

For many mobile credit providers, the high churn in the prepaid industry is a ca...

by Michael Martens

April 24, 2019

How automated payment reminders reduce DSO

If you’ve been in business for any length of time, you know what it’s like to se...

by Andrew Collins

April 5, 2019

Cash is king, but for how long?

The latest Global Payment Cards Data and Forecasts report by RBR, released in Fe...

by Andrew Collins

March 22, 2019

An explanation of the revised Payment Services Directive (PSD2)

What does PSD2 mean? PSD2 is the acronym for Payments Services Directive 2. It'...

by Andrew Collins

190308-mastercard-apple-crackdown-on-free-trials-1

March 8, 2019

Mastercard, Apple, push back on free trials and dodgy subscriptions

The internet is littered with free trial offers. One thing these trials tend to ...

by Alper Altan

January 22, 2019

A convenience truth; how automation makes mobile top-up a more profitable experience

Pre-paid phones are very convenient. They bestow upon the customer a sense of co...

by Andrew Collins

January 11, 2019

The rise of mobile commerce; the case for mobile dunning solutions

“Speak to me in a language I can hear. Humour me before I am to go.” The opening...

by Chris Baars

December 28, 2018

Here’s to 2019! A message from Mi-Pay

2018 has been a great year for FinTech. Never before has the industry been so ri...

by Andrew Collins

December 21, 2018

Canadians trade traditional payment channels for speed and convenience

Payment Canada’s 2018 Methods and Trends Report came out this week. The report, ...

by Huub Sparnaay

August 31, 2018

Video reminders are changing the world of credit management

Just as options for payment are changing rapidly, so are options for debt collec...

by Huub Sparnaay

June 12, 2018

Don’t miss that goal (or any potential reload revenue)

Imagine, you’ve made it to the World Cup and have an ideal seat to take a shot o...

by Huub Sparnaay

May 23, 2018

Catch me if you can: tech savvy fraudsters in high-risk industries and how to combat them

Most of us remember the hit movie Catch Me If You Can, starring Tom Hanks and Le...

by Daniel Schurr

May 7, 2018

Payment reminder solutions: embracing future trends and ongoing challenges

Collecting outstanding invoices is a necessity in business as old as doing busin...

by Alper Altan

December 8, 2017

Top up channels and local & global payment methods

These days, there are almost as many top-up channels and payment methods as ther...

by Alper Altan

November 28, 2017

Boosting installed prepaid base

Customer churn is a huge challenge in the prepaid phone market. No contract mean...

by Alper Altan

November 7, 2017

Trends driving changes in prepaid phone plans

Customer churn is a massive challenge for providers of mobile phone plans, and p...

by Daniel Schurr

October 20, 2017

Consumer debt collection: the latest trends influencing companies

Asking customers to pay overdue invoices is a routine task performed by all comp...

by Daniel Schurr

Man drawing email icon on virtual screen. Contact information concept

October 20, 2017

Payment reminders by email or letter: Which is better?

Did you know that 20% of European companies blame customers who pay late or not ...

by Daniel Schurr

October 16, 2017

Automated voice reminders vs. call centre agents: who wins?

Here’s a couple of interesting facts for you: 19% of customers pay late and 3% o...

by Huub Sparnaay

September 1, 2017

Think your digital sales are protected by PayPal?

PayPal’s Seller Protection doesn’t cover digital goods. Surprised? You’re not al...

by Huub Sparnaay

August 24, 2017

Do you know these types of payment fraud?

Confused by the astonishing variety of payment fraud? It's not surprising. It se...

by Huub Sparnaay

August 24, 2017

Top 12 Countries Exposed to Chargeback Fraud

The temptation of international e-commerce. It’s irresistible to online merchant...